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Shipping & Returns

FREE SHIPPING ON ALL ORDERS ABOVE $75!

We are totally committed to your positive shopping experience and thorough enjoyment of your purchase! 

If you are not completely satisfied with your purchase please refer to the policy below. We make returns easy: If we made a mistake or if you received damaged product, we make sure you will get either refund or replacement! Just follow these easy steps. 

Read Our Policy: 

1. Items can be returned or exchanged within 30 days of your order shipment. 2. All returns of any unwanted product(s) ARE subject to a thorough QC inspection to ensure that it is unused and in resalable condition (we cannot accept a sexual product that has been used in any fashion) 
2. Defective products can be returned for exchange ONLY within the first 30 days. Defects will be verified prior to exchanging for a functional replacement of the defective product. If product is proved to be completely functional, it will be shipped back to you at your cost. 
3. Original shipping fee is non-refundable unless the item is defective
4. Opened electronic media products (DVDs, CDs, video or audio tapes) are not eligible for return. 
5. Liquid products (oils, lubes, toy cleaners, bath and body products) and Personal Pleasure Objects (anything in the "Sex Toys" category) Are NOT eligible for return. 
6. For all orders, please allow up to 2 weeks to receive your replacement item(s) or refund. 

Contact Customer Service

1. Contact our Customer Service via hoticeshop@hotmail.com
2. Provide the Customer Service Representative with your name, order number or e-mail address in order for them to retrieve your order information. 
3. Describe the issue you are having with the product. 
4. If approved, the CSR will provide you with an RMA number

Pack it up and send it back

1. Please ship RETURNS in the original packaging with all accessories and components
2 Defective items qualify for free prepaid shipping within the first 30 days
3. Write your RMA on the outside of your package and include at least one of the following: packing slip or order confirmation
4. Include information about the reason for your return. 
5. Include instructions on your preference for exchange or refund.

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